Privacy Policy

1. Introduction

Kudus Explore ("we", "us", or "our") respects and is committed to protecting the privacy of every visitor and customer. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when using our platform to book tickets, curated tour packages, or artisanal Kudus souvenirs.

2. Information We Collect

We collect information you provide directly when registering, booking tickets, or reaching out to our team, including:

• Identity Data: Full name, email address, and phone / WhatsApp number.
• Transaction Data: Ticket booking details, visit dates, group size, and payment confirmation logs.
• Technical Data: IP address, browser type, interaction logs, and preferred language setting.

3. How We Use Your Information

The collected data is utilized exclusively for the following purposes:

• Generating and validating digital QR-code admission tickets.
• Delivering booking confirmations, receipts, and downloadable e-tickets to your email.
• Communicating essential trip updates or destination schedule notices.
• Maintaining platform security and preventing fraudulent transactions.

4. Payment Security & Third Parties

All monetary transactions are processed securely via certified payment gateway partners (DOKU Payment Gateway). We never store payment card credentials or sensitive bank authorization details on our servers.

5. Your Rights as a User

You retain the right to access, rectify, or request the deletion of your account and booking history at any time by contacting our support team.

6. Contact Us

If you have questions regarding this Privacy Policy, please contact us at kontak@kudusexplore.com or visit our office at Jl. Sunan Kudus No. 54, Kauman, Kudus, Central Java.